Your pharmacist and confidentiality

Health is a very personal topic. Your pharmacist and the pharmacy team know this and care about protecting your confidential information. Together, they apply various steps to uphold your confidentiality.

For example, your pharmacist will meet you in a consultation office or confidential area to make sure that other people can't overhear your conversation. Your pharmacist will ask for your consent before discussing your case with another health care professional or sending your information to a third party (e.g., family member, insurance company, or another professional). All documents that contain confidential information are carefully shredded.