Return Policy

General Criteria

• 30 days from the date of purchase
• Merchandise to be refunded or exchanged must be in its original condition (including packaging) *Exception for damaged products

Refund

• With receipt only (no photocopies)
• At the original purchase location
• With original payment method: Cash, debit or credit

Exchange

• Only if the original item is defective
• Only with receipt
• At the original purchase location
• • For identical product or product of equal value

Important :

The sales location reserves the right to deny any refund or exchange if it fails to meet the criteria of Proxim return policy. Valid identification may be required prior to accepting merchandise for a refund or exchange.

Exceptions

• Private and exclusive labels: 100% satisfaction guaranteed (exchange or refund)
• Defective products: Exchange only
• Electronic/electric with manufacturing defect: Less than one year: In store (exchange only with invoice) After one year: Contact the manufacturer

Exclusions

• Prescription and non-prescription medications and products kept behind the counter
• Proxim gift cards
• Prepaid cards: credit, cellular, calling cards, boutique
• Lottery tickets
• Public transit tickets and passes
• Undergarments
• Orthopetic support
• Baby formula
• Breast pumps
• Clearance items
• Special orders (products not generally available at a pharmacy)
• Pierced jewellery